Policy For Missed or Postponed Calls
Unconfirmed Calls
1) Cancelling Calls; If an Intake Form is not received 24 hours prior to the Initial Call, the call will be automatically cancelled.
2) Rescheduling Calls; that had been cancelled can be done at no cost at another time when you are ready to submit a timely Intake Form or Assignment.
3) Confirming / Postponing; All Calls are reconfirmed by an automatic reminder email to you 24 hours prior to the call. If you need to postpone, do so with at least or just under 24 hours notice.
Confirmed Calls; Less Than 24 Hour Postponement or No Show
A No-Show; When a call has been booked and confirmed, but then the call is postponed with less than 24 hours notice or is not joined 5 minutes after the start time.
No Show - For Free Initial Call, Personal Session
- No additional Free Initial Call will be given. If you want another call for your Session Intake or to Assess Your Enrollment, you will need to buy a $100 Initial Call or Rebooking.
- Failure to attend Confirmed Calls as scheduled and on time is a very strong adverse indicator for success in your therapy. Make whatever preparations, allowances, calendar reminders and prioritizations you can to put yourself in the 99% of people that do show up on time, every time, and are accepted into a professional therapy.
Policy For Sessions
- Policy For Scheduled Calls & Changes
1) Cancelling or Rescheduling Calls; Can be done;
a) with 48 + hours notice, at a cost of $0.
b) with 24 + hours notice, at a cost of $50.
c) with < 24 hours notice, at a cost of $100. - Policy For Terminating Sessions
Sessions are not obligated to be given, nor continued.
Buy Sessions, Attend Zero; Do not buy sessions before sending the Intake Form, having the Initial Interview and being assessed as appropriate and invited to buy sessions. Follow the Application Process, not doing so is a strong contraindication for success. If sessions are assessed as not appropriate, a refund will be made of the price paid, minus $50.
Buy Sessions, Attend One; If during the first session significant new information arises that leads to an assessment that sessions are not appropriate, they can be discontinued at the discretion of Katische Haberfield. This includes an inability of unwillingness to follow or grasp the process described in detail in the supporting material. A refund of the price paid pro-rata for the other two sessions will be given, minus $100.
Client Terminating Sessions; Sessions are sold as a program, not as individual sessions. If you attend one session and request a refund of the other two, any refund is at the discretion of Katische Haberfield, and if given would be less than the pro-rata value of two sessions.
It can be therapeutically counter-productive and unhelpful to allow or tacitly encourage not finishing what you started mid-process. The financial incentive to show up each time on time and get what you paid for is much better than rewarding a strategy of doing things by halves.
This issue is minimized by not accepting clients who are at risk of this, so this refund scenario is extremely unusual.